Privacy Policy
Effective Date: September 16th 2025
Digital Media Solutions respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, make bookings, and process payments.
1. Information We Collect
When you use our booking website, we may collect the following information:
- Personal Information: Name, email address, phone number, billing address, and any other details you provide when making a booking.
- Payment Information: Payments are processed securely through PayPal. We do not store your full credit/debit card details on our servers.
- Booking Details: Service type, date and time of appointment, preferences, and related notes.
- Technical Information: IP address, browser type, device information, and cookies to improve site performance and user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and confirm your bookings.
- To manage customer accounts and provide customer support.
- To process payments securely via PayPal.
- To send booking confirmations, reminders, and important service-related notifications.
- To improve our website, services, and user experience.
- To comply with legal, financial, and regulatory obligations.
3. Payment Processing
We use PayPal as our payment processor. When you make a payment, your payment details are securely transmitted to PayPal and handled in accordance with PayPal’s own Privacy Policy and security practices. We do not store or have access to your full financial information.
4. Sharing of Information
We do not sell, trade, or rent your personal information. We may share information only in the following cases:
- With trusted service providers who help operate our website and booking system, subject to confidentiality agreements.
- As required by law, regulation, or legal process.
- To protect our rights, property, and safety, or that of our users and partners.
5. Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may adjust your browser settings to refuse cookies, but this may affect some website functionality.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your data.
- Request deletion of your data, subject to legal and contractual obligations.
- Opt out of marketing communications.
To exercise your rights, please contact us at admin@mikeylive.com.
8. Third-Party Links
Our website may contain links to third-party websites (including PayPal). We are not responsible for the privacy practices or content of these external sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Digital Media Solutions
Email: admin@mikeylive.com
Phone: 473-418-8888
Address: Old Westerhall, St. David, Grenada